Refund policy

Easy returns at Pozrey

Your satisfaction matters to us. If an item is not right for you, we offer a straightforward returns process for orders delivered in Poland and the United Kingdom.

You have 14 working days to request a return
Contact us within 14 working days of receiving your order. Your statutory rights are unaffected.

What condition should the item be in?

• Keep it in its original condition, with its tags and packaging where possible.
• Include your proof of purchase or order confirmation.

Eligible sale items can also be returned.

How do I start a return?
Email info@pozrey.co with your order number and our team will send you the return instructions. You can include a reason if you wish.

Who pays for return postage?
Customers pay return postage for change-of-mind returns. Pozrey covers the reasonable return costs for damaged, faulty or incorrectly supplied items.

When will I get my refund?
We aim to issue your refund within 10 working days of approval, within any applicable statutory deadline. We refund to the original payment method. Your bank or payment provider may need additional time to show the refund.

Would you prefer an exchange?
Let us know when you contact us and we’ll help you find a replacement.

Questions?
Email info@pozrey.co and we’ll be happy to help.