Frequently Asked Questions
What is Pozrey?
What is Pozrey?
Pozrey is a place where you’ll find contemporary, easy-to-wear fashion designed for everyday life. We offer timeless, versatile pieces that add confidence and understated elegance to your everyday wardrobe.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free standard delivery on all orders in Poland and the United Kingdom, with no minimum spend. Great style, delivered by us.
Do you ship internationally?
Do you ship internationally?
We deliver orders to Poland and the United Kingdom.
What is your return policy?
What is your return policy?
Our returns policy covers orders delivered in Poland and the United Kingdom. To request a return, email info@pozrey.co within 14 working days of delivery. See our returns policy for conditions and return postage. Your statutory rights are unaffected.
How long does it take to get a refund?
How long does it take to get a refund?
Once the return has been received and approved, it will be processed within 10 business days. The bank may need a few additional days to reflect the credit.
Can I exchange the item?
Can I exchange the item?
Of course. If you would like a different size or style, just let us know in a reply email, and we’ll help make it happen.
What payment methods are accepted?
What payment methods are accepted?
We accept cards Visa, Mastercard, American Express, BLIK, Apple Pay, and Google Pay. All payments are securely processed and encrypted.
Are my personal data and payment information safe?
Are my personal data and payment information safe?
Yes. User privacy and security are our priority. pozrey uses secure payment technology and never stores payment information.
I haven't received my order. What should I do?
I haven't received my order. What should I do?
First, check the shipment tracking link. If more than 8 business days have passed and your shipment has not arrived, email us at info@pozrey.co, and we will investigate right away.
Can I update or cancel my order?
Can I update or cancel my order?
If the order hasn’t been shipped yet, we can make changes. Contact us as soon as possible after placing your order, and we’ll do our best to accommodate them.
Do you still need help?
Do you still need help?
Don't worry, we're here for you. Just send us a message at info@pozrey.co, and our friendly support team will be happy to help.
Our customer service is available during the following hours:
Monday to Friday: 8:00 – 18:00
Saturday to Sunday: 10:00 – 16:00
Average response time: within 24 hours

